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"Well meant is not well done!"
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Security & Quality
| Our corporate governance leads to safe processes and quality. Well
meant is not well done! Our quality principles lead i.e. to tested software
every night. Principles:
- Security
- Protection for corporate data against fire, water, intrusion,
vandalism. Recovery within 48h.
- Protection against attacks through hacker, viruses, trojans and
worms.
- Protection against surge and interruption
- Stable infrastructure and minimization of administrative tasks
- Quality
- Electronic processes and data, avoidance of paper
- Quality assurance of software development
- Actions are driven by maximum customer satisfaction
- Avoiding faults instead of correcting faults
- Continuous improvement of quality as a duty
Implementation:
Software development:
- Proprietary development
- No third party/OEM-product
- No outsourcing of development
- Software development process
- Version control system
- Continous code comments and versioning
- Automatic compile, build and make of code and distribution (Nightly
build)
- Automatic software-tests (Nightly build & test)
Infrastructure
- Security
- ICSA-certified firewall
- Antivirus-network solution with daily updates and
client distribution
- Backup
- Full daily tape backup with 30 days history
- Redundant backup hardware for recovery
- Snapshot-backups within server structure (shadow copy)
- Hardware
- DELL system strategy (all devices from one manufacturer)
- All servers with 3-year 24h-support, all devices with
on-site service
- All production server replacement within 3 years
- Air-conditioned und UPS-protected servers
- Business Data-Airways - symmetrical point-to-point radio system
- Software
- Microsoft-server-family (Windows 2003 server,
MS Exchange)
- Automatic distribution of updates for Microsoft products
- Proprietary development CRM-solution with MS exchange integration for efficient project and customer contact management
- Service
- Availability at workdays from 9 to 17 o'clock with max. 48h
response time
- Extension to 24/7 with max. 4h response time
Insurances
- Economic-loss liability
- Business liability
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SCHAEFER Business Solutions BS
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